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Lost Property

If you have lost something on our buses, we will do our very best to get it back to you. Each bus depot operates specific routes, so it's important you at least know the route number and time of day you were travelling.

You can call us if you know the depot at one of the following numbers:

LocationRoutesPhone
Altona 400, 411, 412, 414, 415, 417, 493, 494, 495, 496, 497, 498, 606 (03) 9398 2712
Ballarat All bus routes (03) 5331 7777
Geelong 1, 10, 11, 12, 20, 22, 23, 24, 25, 43 (03) 5240 5000
Oakleigh 601, 605, 612, 623, 624, 625, 626, 630, 900 (03) 8545 6000
Sunshine 406, 407, 408, 409, 410, 418, 419, 421, 423, 424, 425, 461 (03) 9390 0111
Werribee 150, 151, 153, 160, 161, 166, 167, 170, 180, 181, 190, 191, 192, 439, 441, 443 (03) 9368 6000

Alternatively, you can complete the following Lost Property Form (please note: it may take 12 hours for a response on weekdays and weekend enquiries will be answered the very next business day)

Your name:(*)
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Email:(*)
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Telephone:
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Bus route number you travelled on:
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Time of day you travelled:
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Choose depot:
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A full description of the item or items you have lost :
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Enter the code:(*)
Enter the code:
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We will check our lost property area at our depots and call you back as soon as possible. Lost property is registered and kept for one month, at which point it will be donated to a charity. Please note that perishable items such as food will be disposed of immediately.

Getting your property back

If we have found your property, we will inform you of the address of the depot where you can collect it during our office opening hours (Monday to Friday 9am - 5pm). For security purposes, please bring a photo ID when collecting items.

Have you found something on the bus?

Please hand any items you find on the bus to the driver.