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Connect - Issue 7

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We’re pleased to announce that our Operations and Customer Centre (OCC) has now moved into its new premises at Wyndham Depot. This move further highlights CDC Victoria’s commitment to service delivery, driver safety and operational excellence ensuring that drivers have a reliable, well informed and understanding guide available to provide them with support.

The OCC currently operates 7-days a week, from 7am to 10pm.

The OCC also provides visibility for what is occurring across our network of services, including having to deal with planned and unplanned diversions, operational events and delivery of optimal service in real time while applying technologies such as PTV’s Bus Tracking System and Motorola radios.

Social media platform, Twitter is also utilised by the OCC to provide real-time information when there are delays, accidents and other incidents. Once a bus departs the depot, the OCC will monitor service performance until such time the vehicle returns.

To receive real time notifications about our services including disruptions and delays, please connect with us on Twitter @CDCVictoria